Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Qualitative and Quantitative Research Specialist

New Job Description

Overview
The Advisors Research Center (ARC) team is looking for a Research Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about research, the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role
Perform end-to-end research (Qualitative and quantitative):
1.\tDo briefing sessions and Scoping research projects
2.\tDesign research instruments: Screeners, questionnaires and moderation guides, among others.
3.\tScripting and data processing
4.\tModeration of in-depth interviews and focus groups
5.\tAnalysis
6.\tCharting and reporting
7.\tOral presentations

All About You
•\tSenior level of qualitative and quantitative research experience
•\tProject Management Expertise
•\tSoft skills related to a Managerial position: Ability to negotiate, strong analytical skills and team work

Example
The ideal candidate for this position should:
•\tLook at everything through the eyes of the customer and see their need for an easy and profitable life
•\tHave a clear mission that focuses on the attention of the customer’s need above your own
•\tContinually look at the market and competition to see what is happening
•\tGo out of your way to get close to the customer in order to find out what their needs are and how a product or service can help
•\tLook for complementary products or services that can also help the customer
•\tIdentify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
•\tBe skilled at explaining technical problems succinctly and clearly\t
•\tBe a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
•\tAlways look for potential solutions to solve problems

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

•\tAbide by Mastercard’s security policies and practices;
•\tEnsure the confidentiality and integrity of the information being accessed;
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guideline

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.