**Job Background/Context:** The Third-Party Management (TPM) Risk and Performance Analyst will join Citi’s Enterprise Third Party Management group, which is accountable for the end-to-end Third-Party Management program at Citi, for internal Third Parties, also known as Inter-Affiliates. The Internal Oversight and Operations team, within Enterprise TPM, provides operational support, process guidance, and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures in order to execute robust risk management activities throughout the third-party management life cycle. This position is a part of the Internal Oversight and Operations team, and focuses on supporting activities related to internal third parties such as; ensuring Intra-Citi Service Agreements (ICSA) are in place to cover all Intra-Citi Services which is determined under local or U.S. Tax Law or other applicable regulations and; keeping track and drive the resolution in coordination with stakeholder of ICSA rejections; in order to provide the corresponding guidance to get contracts actioned accordingly with the applicable resolution steps. **Responsibilities:** + Support oversight of Third Party relationships to verify that the governance, risk, and control oversight activities are performed and completed in a timely manner. + Work with stakeholders to understand information needs, identify suitable data and provide guidance based on standard procedures. Able to educate sectors/businesses on proper use of TPM framework, procedures and tools in alignment to our Third party management policy. + Act as subject matter expert (SME) to senior stakeholders and /or other team members to help them understand TPM Policy requirements. Communicate with business stakeholders and functional areas to build and maintain strong partnerships. + Resolve TPM Process-level escalations coming from internal partners. + Develop an end-to-end understand of team processes and execute operational processes in line with the team’s business strategy and objectives. + Demonstrate ability to work individually and successfully complete daily, weekly & monthly assigned targets for the process area. + Conduct timely escalation of dependencies to direct manager to provide updates in the agreed basis (daily, weekly, monthly) + Able to manipulate and analyse large data using Microsoft Excel. + Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.. + Understand the type of services provided to affiliates and any applicable country exception to provide accurate guidance while resolving rejections or any stakeholder inquiry (understand special handling cases) + Participate in daily, weekly huddles and meetings, contribute productively with inputs basis key learnings from respective process. + Strong verbal and written communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. **Qualification:** + 2-4 years of relevant experience + Ability to work on multiple tasks simultaneously + Good communication skills + Proficiency in Microsoft Office, especially Word, Excel, and Outlook + Ability to meet established performance standards **Education:** + High School diploma or equivalent ------------------------------------------------------ **Job Family Group:** Project and Program Management ------------------------------------------------------ **Job Family:** Project Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.