We have a fantastic opportunity for a detail-oriented and proactive Business Operations Project Lead to support our hiring managers with various operational aspects of the recruitment process within our Insurance Consulting & Technology (ICT) business. 

This role will be key in partnering with internal hiring managers as well as the recruiting function to identify ways to help streamline actions in the end-to-end recruitment process.  As a global point of contact you will need to familiarise yourself with the recruitment process to support, guide and at times initiate actions on behalf of hiring managers to ensure a smooth and efficient recruitment and onboarding process.

If you have a strong business operations background your skills will be key in enabling us to accelerate our growth strategy of hiring top talent into our organisation.   As the global point of contact you will not only be key in enabling our managers to manage their recruitment process as effectively as possible, but you will also help educate, empower and support them in leveraging our systems, processes and aligning to our global ways of working.

The Role

•    As a single point of contact you will be central to offering dedicated support to hiring managers globally on key aspects of the recruitment process whilst working closely with the in-house recruitment team to ensure a smooth and efficient hiring process
•    Continually building knowledge of how WTW HR systems and processes work, to help train and support hiring managers action key steps in this process
•    Where appropriate, coordinating and maintaining an overview of all candidates in the various stages of the process
•    Share hiring best practices with managers by leveraging existing recruitment materials to build their knowledge of their role in the hiring process
•    Act as a point of escalation working with both recruiters and hiring managers with updates on status of roles, and updates to candidates and hiring managers as appropriate 
•    Look for ways to drive efficiencies by partnering with the various in-house teams to offer a more agile and scalable recruitment experience that can adjust as needed during peaks and valleys
•    Ensure that recruitment remain on track, meet timelines, and address the strategic needs of attracting top talent the business
•    Reviewing internal business processes to ensure that all aspects of production are operating as efficiently as possible
•    Ensuring that the business have access to, and understand how, to leverage resources needed
•    Owning stakeholder input and sharing best practices across regions to promote streamlined reporting and consistency in global ways of working.

Requirements:

•    Effective communicator who proactively looks for ways to build partnerships between various internal teams
•    Strong organizational and stakeholder management skills
•    Comfortable with working in a fast-paced, evolving environment
•    Proven ability to gather, interpret, and analyse data
•    Strong reporting skills, both bespoke and cadence-based 
•    Advanced proficiency in MS Office, especially Excel and PowerPoint 
•    Flexibility to work across time zones and manage shifting priorities
•    Prior experience supporting global projects or programs and project management experience or qualifications would be advantageous

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com