Description Amazon Shipping is looking to hire an analytical, technically skilled, hands-on, and customer-obsessed Program Manager that can drive innovation and streamline processes & tools. Key job responsibilities *Lead and oversee sprint planning, execution, and review meetings, ensuring timely delivery of sprint goals and objectives *Build our reporting and monitoring pillars to generate insights for our customers in the most efficient way *Review existing tasks and workflows to identify inefficiencies and implement process improvements to enhance team productivity *Ensure process & tool parity amongst all operating geographies *Implement new methodologies and tools to deliver for customers with speed and quality A day in the life *Collaborate with stakeholders to determine project priority and resource allocation for delivery *Manage and prioritize project intakes using Asana, evaluating incoming requests for alignment with organizational goals *Standardize best practices across projects and teams *Provide regular status updates to leadership and stakeholders *Deliver key programs to build the reporting and monitoring capability within team About the team The SWA Operations Center (SWA-OC) serves as a central support & execution function for Amazon Shipping, with focus on core tactical responsibilities across all operations teams. It focuses on running, maintaining and strengthening our integral operational processes across the business to provide the best-in-class service quality to our customers. This is a great opportunity to be part of a team and initiative that is at the very start of its journey. You will be part of the core team that will design, build and implement an Operations Center which will exceed our customer’s expectations. Basic Qualifications - Bachelor's degree - Experience in program or project management - Experience implementing repeatable processes and driving automation or standardization - Experience in defining and implementing process improvement initiatives using data and metrics - Experience working cross functionally with tech and non-tech teams - Experience defining and executing program requirements - Experience of Six Sigma/ Lean analytical techniques - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Preferred Qualifications - Experience in driving end to end delivery, and communicating results to senior leadership - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.