We are looking for a Process Improvement Specialist for Amazon Last Mile Operations in Duisburg and/or Düsseldorf.

The EU AMXL Amazon Customer Excellence System (ACES) team is seeking an enthusiastic and data-driven Field ACES Manager to contribute to the improvement and growth of the EU Last Mile (LM) Operations network. This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will scope end-to-end customer benefits through process improvement and floor support to achieve continuous improvement and operational excellence in EU AMXL Last Mile Operations. This job requires more than 25% travel and a night shifts across Delivery stations in Germany and might extend to other EU countries of AMXL presence.

Key job responsibilities
- Manage projects of new initiative, coordinating with last mile operations team on implementation.
- Regular sites visits in Germany across delivery stations for improvement opportunities and process audits.
- Collaborate with partner teams and stakeholders to identify business needs and implement scalable solutions.
- Analyze metrics to identify issues and provide data-driven solutions.


A day in the life




About the team
The ACES (Amazon Customer Excellence System) team sets the worldwide bar for operational excellence in all Delivery Stations through standardization and a continuous improvement culture. We lead large-scale programs that drive operational improvements and support other teams in Amazon to deliver enhanced solutions and expand the network, offering best-in-class customer experiences.