Process Engineer UROC 

Location: Orlando, FL  

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.  

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.  

What you will be doing:  

Process Engineering and Continuous Improvement Manager (CIM) 

The Process Engineering and Continuous Improvement Manager is a key driver in the improvement of business and operational processes within the Supply Chain focusing on excellence in customer experience (internal and external), safety, quality, cost, and delivery. They will leverage Lean Six-Sigma thinking and methodologies and engage with cross-functional teams within Supply Chain to drive and deliver improvements. 

 Essential Duties and Responsibilities:  

Identify, prioritize, and lead improvement opportunities within the Supply Chain Operations that add value, and eliminate/reduce wastes (defects, overproduction, waiting, not-utilizing talent, transportation, inventory, motion, excessive processing) 

Lead the development of new processes using lean process design methods including translating customer demand into operational takt time, determining work sequence / number of staff required to meet production goals 

Create process maps the document new and existing workflows 

Partner with Operations to take workflows and create the 1st revision of operational standard work 

Develop Charter/Scope documents, plan and lead Kaizen Events 

Facilitate events/workshops/meetings with cross-functional teams (process mapping, brainstorming, etc.) 

Mentor and support iSPOT program (A3 / one-page problem solving), 5S, and Gemba walks 

Instruct Lean courses 

Foster a culture of continuous improvement by engaging and empowering people at all levels 

Lead projects as well as assist other project leads and teams through the life of the project 

Assist in the development of a business case and cost/benefit analysis 

Provide updates to leadership on the status of projects/improvements 

PROFESSIONAL COMPETENCIES: 

Lean end-to-end systems thinking 

Customer focused 

Results oriented, drives for excellence in all aspects of work 

Problem solving 

Facilitation 

Project management, facilitation, analytical thinking, and change management skills 

Catalyst for change 

Collaboration across functions 

Team focused, creates conditions to ally with stakeholders and foster partnerships for mutual benefit 

Professional oral and written communication skills with both large and small audiences 

Ability to develop cost/benefit analysis to inform business decisions 

Self-motivated, self-managed, & driven; ability to work effectively when unsupervised 

Here’s what you’ll bring to the team:  

Bachelor’s Degree with 3+ years of relevant work experience in continuous improvement, Lean Six Sigma, Industrial or Process Engineering  

Experience managing projects and leading teams 

Experience applying Lean methodologies and tools 

Lean Six-Sigma certification a plus (Yellow/Green/Black Belt) 

Experience using statistical software a plus (JMP) 

Microsoft Office skills (Excel, PowerPoint, and Word, etc.) 

We take care of you (benefits/perks): 

Competitive pay and benefits including health, dental, and vision 

Retirement savings plan  

Paid time off 

Continuing education support 

Ongoing training to grow your skills