Description

The Principal Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems, and implement these plans to the customer's satisfaction.  A Consultant must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required. This position is not expected to travel. 

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

    Responsibilities

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

Key Responsibilities

 Provide implementation services to new and existing customers Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize the NetSuite application to meet customer’s business requirements Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries Attend internal project meetings and provide status on the progress of activities and deliverables

 

Contribute to internal PS initiatives

Document solutions and contribute to the solutions repository Document Leading Practices and share with PS practice  Participate in SME program in area(s) of interest and expertise

 

Focus on Continuing Education

Contribute to internal PS knowledge share; Review posted feedback on a continuous basis Participate in Continuing Education sessions Be fully versed on functionality released with each new product upgrade 

 

Problem-Solving

 Works on problems of diverse scope where analysis of data requires evaluation of numerous factors Demonstrates good judgment in selecting methods and techniques for obtaining solutions Documents, troubleshoots, and escalates Support issues outside defined parameters Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary Ability to document reusable solutions

 

 

Autonomy            

Works independently Ability to influence customers to modify current business practices, as required Ability to manage scope and expectations with the customer Decision Making        Generally, receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager) and Practice/Delivery Leads Ability to engage in the Sales process with some guidance from Management

 

Interpersonal Skills

Strong written and verbal communication skills Strong presentation skills Ability to establish credibility and rapport with internal and external stakeholders Ability to work within project teams, and collaborate cross-departmentally Ability to communicate effectively with functional and technical resources 

 

Soft Skills               

Customer relationship acumen and strong consulting skills Ability to manage multiple projects 

 

Technical Skills    

Mastery of Microsoft Office Products Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Understanding of different industries and how NetSuite applies to the customer’s business practices

 

Education                 

Bachelor’s degree, preferably in Accounting or Management Information Systems

 

Professional Experience

 5+ years’ experience in systems applications consulting, either internally via an IT/Service organization, or externally with a consulting firm or software provider Solid experience in Business Process Mapping and Change Management