Job Title: Partner Business Support Specialist with Spanish (LATAM) and English Job Description The Bridge develops manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products. We are looking for a **Partner Business Support Specialist** to join our team of bright and forward-thinking specialists **So, what’s the role all about?** + Answering queries by clarifying the customer's requests via phone, email and ticketing system; + Providing support to the Client’s Customer related to the Distributors and Partner Programs; + Understanding and applying Business Controls, data privacy and security regulations; + Providing accurate information and following up to ensure resolution + Ensuring through teamwork that all SLAs and KPIs are met consistently. + Focusing on customer expectations and satisfaction + Collaborating with other teams to provide high-quality support **You are good fit for the role if you:** + Are fluent in Spanish (LATAM) and English + Have experience in a phone based or customer facing role + Are customer service oriented + Have excellent communication skills + Are experienced in MS Office + Have analytical and problem-solving skills + Experience with MS Excel will be considered as a strong advantage **What can you expect from us:** **Fulltime role with working shifts between 03:00 p.m. and 06:00 a.m., Monday to Friday** **Competitive salary with monthly performance-based bonuses** **Convenient office location, close to bus stations and the metro** **Comprehensive initial training and onboarding (fully paid by us)** **Continuous training and upskilling programs through Concentrix University** **Professional Development and Career Navigation programs to map out the steps in your desired development** **Health and Wellbeing initiatives** **Relocation support if needed (accommodation and travel expenses)** **Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!** **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a Location: BGR Sofia - Advance Business Center Language Requirements: Spanish Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**