Job Description

Works in close collaboration with Franchise Lead, and Cross-functional teams in understanding the healthcare environment of Pulmonary Arterial Hypertension (PAH), translating customer insights, developing a territory business plan, and building a strong partnership with PAH centers by offering innovative solutions in order to achieve the best standard of care for improving lives of PAH patients. Multi-stakeholders engagement with healthcare professional team at PAH centers is required, as well as collaboration with cross functional teams to deliver key initiative, particularly to maximize access to treatment with Winrevair for PAH patients.

Major Accountabilities:

Territory Analysis and Planning:

Has a deep understanding of PAH patient journey, Key customers (Physician and Nurses), external environment, and competitors of responsible territory

Identifies the pain points and unmet needs in the PAH patient journey at account level and partner with cross functional teams on the development, design and implementation of the solutions that will address their pain points to improve patient experiences and accelerate access to treatment

Develops a territory & account business plan to identify opportunities and to ensure the achievement of  business objectives e.g. listing plan, sales targets

Data-Driven Analysis and Planning:

Collaborates with cross functional team e.g. SFE, Digital and Data Analytic Team to analyze both internal and external data to support business planning and implementation  

Gains a holistic understanding of customers through capturing accurate and consistent data on customer behaviors, preferences, and needs to drive enhancement of the overall customer experience / journey

Business Execution: 

Develops deep specialist product and disease state knowledge in a specific therapeutic area and leverages this to support sound clinical discussions with target HCPs

Implements a territory and account business plan to achieve assigned targets (both sales & qualitative)

Coordinates with Franchise Lead and relevant Cross functional team to deploy approved promotional materials and activities; coordinates direct promotion programs, Financial Patient Program Execution, Patient routine risk evaluation, Nurse Collaboration activities, Partnering with PAH Center of Excellence to excel initiatives at account level

Complete product listing process in hospital with identified PAH centers

Update customer database and target segmentation continuously

Executes effective call plans by developing individualized and orchestrating the Omni-channel Customer Engagement (OCE) plan for target customers aligned with each customer’s unique needs and preferences

Display professional engagement during interaction with customers and bring better health outcomes for HCPs and PAH patients

Tracking and Monitoring:

Successfully complete all training requirements, including product examinations 

Tracks and monitors business plan implementation and objectives e.g. sales target, market share growth, budget management (monthly, quarterly and YTD) and prepares sales forecasting / planning

Maintain accurate customer call records and ensure all data entered into Veeva system

Reporting in timely & accurate manner.

Required Experience and Skills:

Preferable at least 2 years of relevant experience in sales/customer-facing with preference in the healthcare/pharmaceutical industry

Experience in cardiology, pulmonology or rare disease business is preferred

Be able to travel, country work, after hours and occasional weekend work

Be able to understand customer needs and gaps with strong customer focus

Experience within the pharma industry in identifying patient journey, implementing customer solutions and digital innovation to address pain points and leading better healthcare outcomes are preferable

Strong and proactive business result focus and proven ability to provide insights that increase business growth

Positive attitude with growth mindset, speak-up and constructive feedback

Proven team player and able to work with all cross-functional teams

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

 Preferred Skills:

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R342438