Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth.

Does this pique your interest? If so, we hope to meet you!

What you will do

The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle. 

Typical activities: 

Drive a fast and smooth Customer activation

Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth. Equip the customer with the relevant knowledge for early usage.

Manage the customer’s Adoption Plan

Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization, guarantee success in this Critical Milestone(Go Live as an example) and Provide “Longer Term” customer assistance Pro-actively monitor customer environment, assess risk and build mitigation plan Detect and flag potential new workloads or implementation opportunities

Energize Customers interest by sharing information and facilitate connection with relevant Oracle activities

 

Removing barriers

Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers, while proactively Identify structural issues affecting customer use of Oracle Cloud and build up a resolution plan with relevant teams Act as a customer advocate for product features and requirements