The Operations Analyst is part of Cisco’s Commerce & Lifecycle Operations (CLO) organization. CLO provides operational support and advisory services to customers, partners, and sales across commerce processes for Cisco’s products, services, and software business. The Operations Analyst works directly with sales and other cross-functional stakeholders to provide best-in-classoperations management and advisory services. THESE SERVICES INCLUDE: Commit management: * Attend forecast calls and understand key priorities for the week, month, quarter * Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service) and update stakeholders on the progress/actions required * Prepare sneak peek for respective Theatre | Domain in critical period-ends Business Partnership: * Field/customer operations advisory, enablement and change management, on tools, policies and processes * Supply chain consultation and constraint management * Consultation and operational design for complex hardware deals and deal assurance * Quality of bookings and backlog management analysis and resolution * Stakeholder operational business reviews * Advisor to sales teams on Cisco’s crediting and compensation policies and processes, including system-driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes * Escalation management accountability & ownership including at the executive level * Field problem identification * Proactively solve seller problems, listen to their feedback and close the loop * Drive process and system automation and simplification by raising the change request, work with cross-functional teams (e.g., IT, process manager) until change is implemented * Drive awareness and adoption of solutions and enhancements * Ensure continued self-learning, especially on new business consumption models, software, and acquisitions MUST-HAVE QUALIFICATIONS: * Bachelor’s degree + 7+ years of relevant experience * Strong understanding of sales and operational processes * Experience working across multiple teams, ideally in global or transformation projects * Good at identifying problems and following through until they’re fixed * Excellent communication skills, including proficiency in English and Thai (nice-to-have) NICE-TO-HAVE SKILLS: * Strong Excel and PowerPoint skills * Cisco system or product experience * Project management or Six Sigma certification * Experience in software sales or enterprise deals * Comfortable working in a fast-changing environment Why You’ll Love Cisco WE ARE CISCO #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.