Cognizant is hiring for “Technical - IT support roles” for their technical project. Experience related to programming, networking, Troubleshooting and Client workspace, Cloud products, Amazon, O365, Azure or others. Key Skills & Experience: + Any bachelor’s degree. + 1-4 years of customer care experience, preferably in a technical environment. + Worked with Client Workspace, O365, or SaaS products and understanding of enterprise-level configurations, troubleshooting advanced issues: routing, API behavior, SAML, OAuth, Understanding of logs, backend tools, traces + Know basic scripting or command-line tools (even if only for logs or APIs), Awareness of integration with third-party systems (IdPs, MDM, etc.) + The executives who work on Client Workspace Deployment center or work for Reseller, Companies. + Strong awareness on GCP/G Suite products and features, experience in working in a customer centric operation resolving technical or operational issues. + Strong troubleshooting and diagnosis skills in a technical environment. + Strong sense of business ownership, personable accountability, and customer focus. + Works well independently and cross functionally with other teams. + Drive to go beyond just solving the issue, find the root cause and propose preventative steps. + Ability to understand processes and how different pieces of a large process puzzle fit together. + Determination to continuously work to achieve team KPIs which often change. + Capacity to research using internal knowledge bases and documentation. + Aptitude to think critically and work through ambiguity. + Flexible enough to work under different work environments Experience with technical writing and version control a plus. \#LI-VS5 Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.