**Responsibilities:** + Support sites in the set-up of new vendor employees in Fieldglass + EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy. + Maintain Entitlement document by function + Complete CMP and Market Place orders as needed + Remove access for termed employees + Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements. + Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely + Partner with C2S team for review of and closure of all compliance issues + Follow up with each site on completion of all Citi required training + Follow up with sites on Pending queue completion + Manage weekly staffing models – send to Connie Wilson + Send out daily complaints capture MIS + Download and distribute monthly site scorecards + Tester coordination for COB and turnover testing Send huddle notes to each site for review **Qualifications:** + Experience in US retail bank + Proficient in Microsoft Office + General knowledge of client reporting across the industry and our competitors + Proven organization and time management skills + Demonstrated problem-solving and decision-making skills + Consistently demonstrates clear and concise written and verbal communication skills **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.