Function: Customer Development

Work Level: 2B

Reports to: East Africa General Manager

Scope: Local

Location: Uganda

Terms & conditions: Full time

A B O UT UN IL E VE R

With 3.4 billion people in over 190 countries using our products every day, Unilever is a

business that makes a real impact on the world. Work on brands that are loved and improve

the lives of our consumers and the communities around us. We are driven by our purpose:

to make sustainable living commonplace, and it is our belief that doing business the right

way drives superior performance. At the heart of what we do is our people – we believe that

when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative,

and flexible working environment. We don’t believe in the ‘one size fits all’ approach and

instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE:

Unilever is the place where you can bring your purpose to life with the work that you do –

creating a better business and a better world. If you are passionate about driving growth,

managing key customer relationships, and leading a high performing team to deliver

innovative solutions for the foodservice industry, then this role is just for you.

WHAT WILL YOUR RESPONSIBILITIES BE:

Lead Customer Development (CD) workforce in national portfolio of strategic key

accounts and channels. Responsible for maximizing business growth across channels and

with customers, by leading and managing total field sales team. Also responsible for

creating and implementing customer plans and strategy to ensure that Unilever’s

products are listed.

MAIN ACCOUNTABILITIES:

Manage the Key Distributor Joint Business Planning process, and other similarcustomer engagement forumManage total field sales team towards delivery of business agenda and targets,ensuring quality execution.Cascade Channel Business Plan and implement at the account or customer level.ConfidentialResponsible for ensuring profitability of customers across channels.Negotiate, control, and manage trading terms and assigned budgets to ensureefficient execution of plans in the tradeLead coordination and collaboration with internal business support across:Marketing, Supply Chain, Finance, HR, among others, to achieve efficientoperations, and deliver growth business planOwns the design and implementation of sales incentive scheme, sales car scheme,field expense (float), and other similar initiativesDrive compliance and adherence of total function to the controls and governanceframework.Identify the development needs of the team and ensure action is taken includingtraining and coaching at all levels.

WHAT YOU WILL NEED TO SUCEED:

EXPERIENCE & QUALIFICATIONS

Minimum education qualification – Bachelor’s DegreeMinimum 10-12 years’ experience as a Sales Manager or Key Account ManagerStrong knowledge and experience in building route-to-market channelsGood stakeholder management of senior executives (internal/external).Experience in working in a matrix organization.Experience in distributor management is an advantage.

SKILLS:

Strong leadership and people management skills.Strong interpersonal skills and builds relationship across Route-to-Market valuechainExcellent Stakeholder ManagementHigh Digital & Analytical SkillsAbility to take critical initiativeStrong Business & Finance AcumenHighly entrepreneurialCategory Growth ManagementExecutional ExcellenceCommercial StrategyCustomer RelationshipConsumer Interaction AnalysisChannels, Selling & NegotiationDigital Pioneering & Data LiteracyGood understanding of the P&L statement

LEADERSHIP:

You are an inclusive motivator of people. Your team deliver with real passion,growing and learning from each other whilst delivering quick wins.You are still responsible for your own results and as a manager, you also need tomotivate others to deliver with passion, creating an inclusive and engaging climatearound you. You can balance challenge with support and coaching. YouConfidentialunderstand the wider business context and you are emotionally intelligent enoughto motivate people to deliver what is needed.Critical SOL (Standards of Leadership) Behaviors

PERSONAL MASTERY: Sets high standards for themselves. Has emotional

intelligence to take feedback, manage mood and motivations, and build

empathy for others.

PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to

motivate people to deliver results at speed. Takes personal responsibility

and accountability for execution and results.

TALENT CATALYST: Invests in people – coaches individuals and teams to

realize their full potential. Creates an inclusive climate, empowering

everyone to be at their best.

PURPOSE & SERVICE: Has humility, understanding that leadership is service

to others, inside and outside Unilever.

CONSUMER LOVE: Invests time inside and outside to understand the needs

of consumers.

BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging

different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means

giving full and fair consideration to all applicants and continuing development of all

employees regardless of age, disability, gender reassignment, race, religion or belief, sex,

sexual orientation, marriage and civil partnership, and pregnancy and maternity

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.