Every day, our products improve the lives of millions of people around the world. We’re hugely proud of this, which is why we’re transforming our business to reach millions more.
Join us on our journey to #ForeverCaring as a Me+ Clinical Support Nurse, and you’ll drive progress that really means something.
About The Role:
You will contribute to the success of ConvaTec’ s me+ Program by providing outstanding support to: consumers and caregivers, healthcare professionals and distributors. All interactions are by phone or online.
Duties and Responsibilities:
US market focus, occasional global market inquiriesExhibit broad clinical expertise, critical thinking and judgmentEstablish strong empathetic, caring relationships with consumers and customersDemonstrate personal accountability with a focus on superior customer serviceAssess consumer needs and implement a plan of action that is results orientedIdentify appropriate product solutions and make product recommendations that will enhance the consumer’s quality of lifeDevelop and maintain an in-depth knowledge of ConvaTec products, including features and benefits.Acquire and demonstrate high level of competitive product knowledge and market dynamicsFoster interest in ConvaTec products through dialogue with patients. Utilize strong selling skills, based on understanding of consumer needsDocument reported complaints in accordance with FDA regulations and company policies and procedures, follow-up as required to collect additional informationMeet and exceed monthly efficiency targets/goalsEffectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc.Ensure that all customer interactions are within compliance and follow established guidelinesUse clear and concise written and oral communication techniques (including good grammatical form) in all interactionsExhibit warmth and compassion during all interactionsTake active part in team development including receiving coaching and training with colleagues on a regular basisOther responsibilities as assigned
About You:
You have a broad knowledge of the healthcare environment and industry with experience handling communications via the telephone and internet while maintaining a high level of efficiency, courtesy and professionalism. You demonstrate self-motivation, integrity, flexibility, and a strong work ethic with the ability to develop and maintain relationships with clinicians and targeted ConvaTec consumers. Exceptional customer service skills is a must in this role along with having the ability to interact with a diverse consumer base at various educational levels.
Required:
Bachelor’s Degree and state license in NursingWOC Nurse Certification – triple certification required2 or more years wound, ostomy and/or continence clinical experience in either acute care or home health or clinic settingBilingual proficiency in English and Spanish preferredMastery of core knowledge of anatomy and physiology related to wound, ostomy and continence careAbility to adhere to company procedures and processes Strong computer skills using Microsoft applications including Outlook, Teams, Excel, Word and PowerPointExperience with CRM application preferredMaintain WOC Nurse triple certificationProficient in using and navigating multiple computer windows with excellent working knowledge of various applications is requiredWorking Conditions:
This is a remote opportunity; the ideal candidate must have the ability to work independently and remotely from home. A quiet home office with high-speed internet access is required for remote positions
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LI-KM1
#LI-Remote
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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