Job Title: Manager II, Controls & Compliance Job Description Candidate will lead the Risk and Compliance governance for the account. Will ensure adherence to regulatory standards. **Role Description:** + Conduct periodic tests on controls and report compliance to stakeholders + Manage Frauds and drive Fraud Prevention activities + Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: New IT or Physical security guidelines, Outlier Analysis for trending fraud cases) + Ensure all time readiness to internal and external audits + Education requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing) + Risk Reporting and Communication + Risk and Compliance team management and development **Responsibilities:** + Lead and ensure that all internal and external audit related issues are tracked till closure + Ensure function’s delivery is in line with operational and / or contractual obligations + Manage escalations and implement action to avert future client escalations around compliance + Seek to continually improve processes Integrity + Provide on-going support, development, empowerment and positive reinforcement to floor on compliance + Measure and manage the team to meet performance targets + Communicate information in a timely, relevant and accurate manner to all stakeholders + Ensure that all account compliance policies and procedures are adhered to + Establish supporting processes for Risk and Compliance framework in the account + Provide relevant internal and external reports as per the account requirements + Analyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output) + Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction + Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause and collaborate for improvement + Ensure that all internal and external audit related issues are tracked till closure + Identify and drive continuous improvements and initiatives in the process + Ensure that all internal customer/Employee queries are followed up on a timely basis + Collaborate with internal teams, inter departments, cross functions across locations + Be the Key contact for all compliance related queries and concerns from internal and external stakeholders **Operational Risks** 1. Manage Fraud and drive Fraud Prevention activities across span 2. Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: Outlier Analysis for trending fraud cases) 3. Review and update of FMEA document on a quarterly basis 4. Ensure testing of FMEA provisions are conducted per pre-determined frequency Location: PHL Quezon City - Giga Tower 18th Floor Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**