Job Title:

Manager I, Quality

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

Role and Key Responsibilities:

Manage Quality KPI for multiple accountsManage and control attrition and effective employee engagement activitiesDrive continuous improvement program across processes Undertake detailed process improvement studies and up skill team members Drive culture of continuous improvementProvide quality support, development of metrics and dashboards in line with customer requirements Lead a team, coordinate with other location and drive standardized practicesMeet and exceed client metrics: External & internal quality metrics to be consistently greenStrengthen quality management processes/framework to improve quality deliveryAccurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process Improvement Initiatives in the processDrive Process Control & Compliance in addition to managing the Audit requirementsEnsure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc

Key skills and knowledge:

3+ years of experience in Trust and Safety(Content Moderation)Bachelors degree preferredSix Sigma Black belt/ Green Belt certifiedDemonstrated success in Transactional QualityThorough knowledge of MS office tools like Power point , project, excel  are critical for the jobStrong communication skills Knowledge of six sigma and lean methodology-  desirableGood facilitation skills Flexible approach to tackling projectsGood team playerGood Presentation skills Excellent Transactional Quality Domain KnowledgePersuasive, collaborative and influencing skillsStrong interpersonal skills to manage client expectations/engagements effectively

Educational Qualification: Bachelor’s degree

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

India Hyderabad, Telangana

Language Requirements:

Time Type:

Full time

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