Manager Retail Operations FRS Ops East

Area:                                                                              China

Department:                                                                  Retail

Director Reporting Line:                                              Senior Manager FRS Ops East

Indirect/Secondary Reporting Line:                               -

Subsidiary/country:                                                      GCA

Location:                                                                        Shanghai/Beijing/Chengdu/Guangzhou

GSMS Grade:                                                                 M4

Number of Personnel Managed:                                    -             -

Cost Center/Budget and/or Revenue Responsibility:    -

 

 

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Drive the district profitability by meet or exceeding sales & profit targets; Coach Store Managers to drive commercial success and excel in customer service; Ensure proper execution of established policies, procedures, initiatives and directives to support franchise key stores to be the model store to elevate customers’ retail operation capability.

 

 

KEY RESPONSIBILITIES:

Drive Franchise key stores’ sell-out LFL% growing

Daily/weekly/monthly business performance tracking Business analyze and action proposal Retail Ops KPI tracking and improving

 

Drive Franchise key stores’ faultless operation execution

Implement adidas operation initiatives in Franchise key stores Franchise key stores’ staff profile regular review Franchise key stores’ rostering regular review Franchise key stores’ staff training tracking and following Franchise key stores’ staff fulfill ratio tracking and reaction

 

Drive Franchise key stores’ key offer merchandising execution

Monthly IA plan review and feedback Monthly IA drop review and on-filed checking Weekly replenishment tracking and feedback Manual allocation management

 

Strengthen contacting with customer branch

Franchise project regular workshop with customer (with customer branch) Quarterly workshop with Franchise store manager in region Regular contacting with customer branch company covering related topics

 

 

 

KPI’s

Store business KPI’s Image/consumers satisfaction KPI’s

 

KEY RELATIONSHIPS:

FRS HQ Visual Merchandising Retail Academy Business Planning Marketplace Management Account Sales Customer DOM / key store manager Finance IT SCM

 

 

Knowledge, Skills and Abilities:

Excellent organizational skills Strong management skills Excellent interpersonal/communication skills Results oriented Consumer service oriented Team player Able to multi-task

 

 

Requisite Education and Experience / Minimum Qualifications:

Minimum of 5 years’ experience in a retail multinational company Minimum 3 years’ experience in regional management University Degree or strong retail store management experience Be able to communicate in English