We’re hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you’ll oversee three Team Leaders and a large frontline team focused on transaction processing—including open orders and related operations. You’ll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose. **What you’ll do** **Lead a large-scale team** – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions. **Drive operational improvement** – challenge current processes, streamline service delivery, and lead change initiatives. **Balance strategy and action** – guide team direction while jumping in on big issues and supporting day-to-day leadership. **Collaborate cross-functionally** – work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes. **Grow into future leadership** – work closely with senior leaders and position yourself for broader leadership opportunities. **Oversee third-party operations** – manage vendor relationships, including offshore processing support. **Who you are** **Experienced in high-volume service** – background in industries like insurance, finance, or call centers where urgency and accuracy are critical. **A strategic thinker** – able to step back and improve how things work across teams and systems. **A culture builder** – known for creating engaged, high-performing teams that love what they do. **Change-ready and resilient** – comfortable leading transformation, gaining buy-in, and navigating complexity. **An excellent communicator** – able to manage stakeholder expectations, lead through influence, and bring people on the journey. **Why join us?** **Create real impact** – support life-changing surgeries by keeping customer operations running smoothly. **Advance your career** – step into a key leadership role with clear pathways for progression. **Lead transformation** – improve service, boost efficiency, and shape the future of our customer experience. **Thrive in a purpose-driven team** – join a passionate group that values people, performance, and making a difference. **Enjoy flexibility and support** – hybrid-friendly culture, professional development, and meaningful benefits from day one. **Sound like you? Apply today and take the next step in your leadership journey.** Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.