Job Title:  Manager, User Experience and Engagement

Location:  Remote, USA or Nashville, TN

ROLE PURPOSE

The Marketing Analytics team at Asurion helps the company make informed decisions and develop analytics solutions to enable that. This person in this role will be key to engaging and enabling dozens of Sales employees to be more successful by using Marketing Analytics reporting and tools, primarily delivered through Business Intelligence platform and analytics portals. 

The ideal candidate will have strong analytical skills and business acumen, familiarity and a passion for building data products, and excellent training/communication skills. The candidate must be customer-centric and be able to balance the demands of a rapidly growing, complex entrepreneurial environment where ingenuity, rather than precedence, drives how things should be done.

YOU ARE PASSIONATE ABOUT

Craft a compelling platform vision and masterfully drive alignment within your team and across the businessBuild and scale great analytics platform by working within a cross-functional team of engineers, designers, and business analystsConduct research and leverage quantitative data and qualitative user feedback to develop products and experiences that customers love and deliver on key business resultsWell versed in product development methodologiesHave solid experience working with technology teams and have a data-driven and collaborative mindset.Partner and communicate effectively with a variety of teams and stakeholders in a highly matrixed organizationYou have a passion for delivering great experiences for customersContribute to a collaborative, inclusive, fun, and high-performance team cultureUsing data tools to understand business results and create strategies to hit goalsTeaching others how to use new tools to make their jobs easier and make them more successful

HOW YOU WILL DRIVE IMPACT

User Requirements and Report Design

Requirements gathering, vetting, and prioritization (as a contributor and/or owner)Translate priority requests into work request for the development teamOwn and contribute to design sessions with users and team membersPerform user acceptance testing

User Engagement

Drive product adoption, usage, and engagement with internal and external teamsEngage account advocates to assist in driving analytics platform successEngage users through a variety of methods to collect, analyze, and prioritize feature roadmap and release schedulesPartner with other Marketing Analytics members to showcase products to internal account meetingsDesign, capture, and evaluate platform metrics to understand usage/issues to suggest improvements

PROFESSIONAL COMPETENCIES:

Technical and Analytical

Ability to learn quickly and develop a deep understanding of data and tools as well as business and performance driversExcellent data analysis skills and ability to derive insights from dataExperience using and designing in BI Tools such as Power BI or TableauExperience designing solutions in Figma or similar toolsExperience operating in an agile team environment

Foundational

Strong business acumen, especially in field sales and subscriber growth performance metricsDemonstrated ability to solve problems, think critically, and drive resultsExperience training others on new skills and tools; remote (video conference) training experience preferredExcellent collaboration and cross functional partnership skills and ability to influence colleagues from all business functionsSelf-motivated and able to act independently with minimal directionAbility to manage ambiguity and communicate uncertainty proactivelyStrong ability to prioritize and manage multiple projects and processes simultaneously

REQUIRED QUALIFICATIONS

3+ years’ experience with data analysis as part or all of your position: could be as an analyst, modeling, consulting, planning/forecasting, sales/marketing/product operations and/or analytics, or any combination of these roles3+ years’ experience using data to inform business decision making and/or to drive resultsExperience in product development (e.g., empathy interviews, requirements/backlog management, agile sprint planning, road map planning)

PREFERRED QUALIFICATIONS

Experience working with Asurion products with the intent to drive growth through a combination of data and value messaging.Experience working directly or indirectly with carrier teams with a clear understanding of leader / seller motivations and workflows.Experience managing internal and external relationships and expectations

Travel: 5-10%