Job Title: Learning & Development Lead I Job Description The Learning and Development Leader will partner with regional business leaders and stakeholders in the development and implementation of learning programs, processes, curriculum, content and tools that align with global strategies and standards but also relevant and specific to the needs of the region. • Facilitate onboarding, coaching, management, leader onboarding and leadership development programs for various sites/resource units • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both live and virtual classroom training • Accountable for achieving individual, site, departmental and organizational training performance metrics • Maintain accurate measurement and reporting of all assigned training metrics • Develop and implement country-specific programs customized according to cultural, generational or functional needs of country-specific programs for needs/ opportunity areas such as onboarding, skills development, leadership development • Identification, development, and testing of alternative learning modes to increase engagement and streamline materials • Strategic planning and optimization of resources by managing the learning environment (logistics, materials, media, equipment, etc) and ensures the delivery of excellent learner experience *Identify gaps in existing training materials and structures to respond to current and future learning needs, and proactively offers solutions and recommendations • Work closely with the team to monitor and evaluate learning programs and ensure that they meet set quality and design standards and deliver expected learning outcome and results • Measures and evaluates effectiveness of learning programs, plans for data collection and analysis and uses appropriate tools to measure effectiveness for each level of the evaluation • Proactively engage the business in learning initiatives and value add strategies • Serves as an effective business partner to their stakeholders, supporting the development, implementation and delivery of learning solutions • Gathers and analyzes conditions affecting performance; identifies root causes and plans appropriate intervention; outlines the implementation and monitors the execution of the action • Design, develop and deliver programs that enhance the learning experience with respect to business constraints and supports relevant knowledge transfer. Ability to evaluate, enhance, update or create apt learning curriculum based on stakeholder needs • Evaluates results against goals and stakeholder needs, assesses how well the results of the action match intentions and result in change in performance; provides reporting and recommendations for improvement Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**