As a UX Lead focused on Operations, you will work closely with Product, Engineering and business stakeholders to build the design and user workflow for our new operations systems from the ground up. You will establish yourself within your workstreams as the go-to authority and strategic partner for UX practices. Leveraging your expertise in design thinking and user-centered design, you will lead in addressing user pain points and business needs while considering technical feasibility. You thrive on the challenge of reconciling complex user workflows with intricate business processes to find opportunities for improving usability and efficiency across an ecosystem of applications and setting standards within the practice to support these opportunities.  Key Responsibilities: Designing Beyond Screens: Drive the tooling that supports how an EF tour is made and reimagine the processes and workflows that evolves how we operate as a business. Stakeholder Collaboration: Empower stakeholders, at all levels, within the business to understand where technology can evolve the way they work and where human insight is invaluable. Support these insights with actionable research and strong storytelling. Design for all Scales: Own the work from initial discovery down to what gets put in people's hands with equal passion and cross-functional partnership. Thoughtful Scope: Develop in-scope solutions, understanding the impact of timeliness, feasibility, and complexity on deadlines.Communication and Feedback: Communicate the thought process behind your work, address feedback constructively, and determine when to apply comprehensive solutions versus minimal viable products.Adaptability: Embrace Greenfield development and be a strong thought partner on how priorities should evolve as research and ideation show what's possible. Systems Thinking: Design, not just for individual users and their pain-points, but for the health and efficiency of the whole digital and service ecosystem supporting how a tour gets made Who You Are: Experience: 5+ years as a UX Designer, preferably with experience in Service Design and/or Enterprise product complexity.Methodologies: Knowledge of user-centered methodologies and design thinking.Research Skills: Hands-on experience building a research discovery strategy and conducting user research sessions such as interviews, A/B testing, and usability testing. Collaboration: Experience working with Product Managers, Engineers, senior leadership and other stakeholders at all levels.Design Skills: Ability to design simple, scalable experiences across a complex suite of products to create business and user value. Effectively leverages the most appropriate tools/methods and coaches others on how to select and use tools/methods Component-Based Design: Work without UI resources, leveraging and evolving our in-house components-based design system and third-party design systems (Salesforce Lightening & Material UI).Ideal Skills & Expertise: Enterprise-Level Product Experience: Experience working on enterprise-level products.Salesforce Experience: (Nice to have) Experience designing with Salesforce Lightening and Salesforce as a platform.Educational Background: Degree in Human-Computer Interaction, Human Factors, Design, or related field preferred.Motivation and Creativity: Highly motivated, self-starter with the ability to think creatively and analytically.Influence/Impact: Leads discussions and presentations with storytelling and persuasion skills, formally and informally. Adapts communication style and methods based on audience and scenario; pivots in response to changing business needs.Visual Problem Solving: Strong visual problem-solving skills and understanding of interactive design.What This Role Is Not: Not a Visual/UI Designer: You will have access to libraries created by our teams for visual/UI design.Not a Hand-Off Role: This role involves following through from initial concepts to first release and beyond. Why you will love EF Zurich:A fun, international, and dynamic environmentRegular training sessions and opportunities for company growth Opportunity for business-related travel and participation in the Educational Tours Staff Experience Travel Program (STEP)Team events, kick-offs, and Holiday PartiesDiscounts on EF programs for Staff and Staff Families for all EF Programs Free use of EF Hello: a premium Language Learning AppTuition Reimbursement for continued educationAnd much more…About EF Education First Some companies are in the Business of Technology.Others are in the Business of Finance….Sports…Or Soft Drinks.At EF, we're in a different kind of Business.One that's a little less tangible, and a lot more important.Because our Business, what we make, makes everything else possible.We're in the Business of Understanding.Between people.  Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding.  Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.  You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.