Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com **Position Overview** The primary purpose of the Key Account Manager (KAM) is delivering growth within the designated portfolio and territory, through direct proactive engagement with distributors, corporate groups, community agencies and, where appropriate, HCP’s and patients. This role delivers on our forever caring promise using the tools and material provided by the Marketing team to sell customised solutions, meeting the commercial needs of distributor partners and the clinical needs of their customers. The KAM must exhibit high commercial acumen supported by clinical understanding and product knowledge, build valuable customer relationships and collaborate with internal stakeholders. This role will need to execute with excellence, using the CRM, available data and analytics to inform sales plans and will be measured on achievement of sustained growth against targets. **Key Responsibilities:** _Drive commercial results_ + Lead, negotiate and partner with the commercial teams to drive execution of commercial agreements with regional distributor partners and corporate groups (e.g. Aged Care, Primary Care) to drive business growth + Develop localized tactics incorporating growth initiatives, go-to-market strategies and new product launches to maximize the financial performance of commercial agreements + Analyze and report on performance and profitability by key commercial accounts to assist with wider commercial decision making + Identify areas of potential risk, under-performance and improvement in commercial accounts. Work with internal stakeholders to evaluate and establish mitigation plans + Provide insightful and timely reports on the market and competitor dynamics for commercial accounts + Ensures all distributor special pricing and rebates (where relevant) remains up-to-date _Achieve business results_ + Develop, implement and maintain account management plans to drive growth strategies for key accounts as directed both locally and nationally + Maintain a level of clinical knowledge to foster customer awareness and recommend product types - arrange and participate in product demonstrations and education + Represent Convatec at distributor and customer events + Complete and submit all reports (sales, customer and expenses etc) within required timeframes + Full and effective utilization of CRM and sales processes to achieve business outcomes _Model accountability and commitment to our customers and our colleagues_ + Maintain knowledge of Convatec product range + Stay abreast of our competitors’ products as well as the latest standards of care in the marketplace + Share “best practice” successes with team members _Support sales and marketing strategies_ + Maintain awareness of broader business imperatives and take into account when making decisions + Proactively identify, develop and share strategies to address specific customer gaps and opportunities for growth + Work closely and incollaboration with other regional KAMS, and the Commercial Functional team to align strategies and achieve collective success. _Cultivate strong business relationships_ + Establish close relationships with external customers and utilise those relationships to strengthen our competitive position and performance + Establish, develop and maintain ongoing relationships with customers and key opinion leaders – both clinical and non-clinical + Collaborate with Customer Service and Customer Care to develop strong individual and corporate relationships **Key Requirements** + At least 3-5 years of sales or marketing experience in the medical device or health sciences sector + In-depth knowledge of the Australian healthcare system and reimbursement models. + Strong financial acumen to support sound business decisions + Proven success managing complex sales cycles with multiple stakeholders + Experience in developing and executing strategic account or territory plans. + Skilled in selling to commercial customers and negotiating business agreements. + Strong relationship-building and presentation skills, with a customer-focused mindset. + Politically savvy with an understanding of internal dynamics and stakeholder influence. + Highly driven, goal-oriented, and able to work independently with initiative and persistence. + Proficient in MS Office (especially Excel) and CRM systems, with strong organizational and time management skills. Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it. **This is stepping up to a challenge.** **This is work** **that’ll** **move you** \#LI-JG1 \#LI-Hybrid **Beware of scams online or from individuals claiming to represent Convatec** A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com . **Equal opportunities** Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Notice to Agency and Search Firm Representatives** Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. **Already a Convatec employee?** **If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**