Company description Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. Overview Troubleshoot with the Agencies all the documents the Cash Collection personnel cannot process due to issues with the documentation and assure an effective follow up of the escalations and Agencies and/or Share Services responses to guide the analyst about the correct way to execute the Cash Collection process. Responsibilities Track, verify, send and work on solutions for the inconsistencies that are found in the cash collection requests. Analyze and resolve problems or special situations originated in the daily operations by attending to any question or request that the team members may have. Understand and apply all the business process exceptions that the Agencies and the Share Services determined to process their request. Generate reports on a daily and monthly basis to ensure a proper Cash Collection process. Effective follow up and administration of the issues and support or back up the Credit & Cash Collection Supervisor in the guidance and instructions delivery to the Analysts. Document, report and work on cash collection incidents in ERP system with Supervisor. Support the migrated projects for new brands. Be the liaison and provide excellent customer service to the brands on all A/R inquires and remittance support as needed. Establish action plans with your supervisor in any opportunity area that is identified. Provide Cash Application Back Up support to any other Cash Analysts when needed. Perform any other duty or responsibility assigned by the Credit & Cash Collection Supervisor or Manager. Qualifications Business Administration, Accounting or Finance studies (50% progress). Intermediate English skills. 1 year in similar positions. Customer Service experience. Intermediate/Advanced Excel skills.