Summary:

Responsible for providing support for technology based solutions both locally and remotely. Expectation of feeling comfortable and confident working in a team environment and for upholding Zimmer Biomet's Corporate Policy. Expectation to have a customer first and results oriented mindset.  

Principal duties & responsibilities:

Provide direct customer support for Zimmer Biomet IT assetsExecute and help define IT processes and standardsEnforce global/local security policiesFully document IT support issues and their resolution for increased team efficiency in meeting customer needsAssist other IT staff and teams in various IT projects, as needed

 

Expected areas of competence:

Ability to work successfully within a team and build effective working relationshipsCustomer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely mannerStrong understanding of end-user IT technology; basic understanding of networking technology preferredMicrosoft 10 and 11, Dell Precision, Dell Latitude, ServiceNow  Effective interpersonal and communication skills (written/verbal)Analytical and critical thinking skillsMust be able to multitask and prioritize work effectivelyHas a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach

 

Education/Experience Requirements

High School diploma required; bachelor’s degree in Information Technology or related field preferredTechnical IT certifications preferredLicenses/Certifications – Preferred: A+ Certification, Network+, MCP, MCSA, and MCSE.1-3 years of experience in computer maintenance and support or equivalent combination of education and experience

 

Travel Requirements

Up to 10%

 

Shift Information

Second shift Timing of 3pm - 12am EST M-F 
What You Can Expect How You'll Create Impact What Makes You Stand Out Your Background Travel Expectations

EOE/M/F/Vet/Disability