**Summary:** Responsible for providing support for technology based solutions both locally and remotely. Expectation of feeling comfortable and confident working in a team environment and for upholding Zimmer Biomet's Corporate Policy. Expectation to have a customer first and results oriented mindset. **Principal duties & responsibilities:** + Provide direct customer support for Zimmer Biomet IT assets + Execute and help define IT processes and standards + Enforce global/local security policies + Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs + Assist other IT staff and teams in various IT projects, as needed **Expected areas of competence:** + Ability to work successfully within a team and build effective working relationships + Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner + Strong understanding of end-user IT technology; basic understanding of networking technology preferred + **Microsoft 10 and 11, Dell Precision, Dell Latitude, ServiceNow** + Effective interpersonal and communication skills (written/verbal) + Analytical and critical thinking skills + Must be able to multitask and prioritize work effectively + Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach **Education/Experience Requirements** + High School diploma required; bachelor’s degree in Information Technology or related field preferred + Technical IT certifications preferred + Licenses/Certifications – Preferred: A+ Certification, Network+, MCP, MCSA, and MCSE. + 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience **Travel Requirements** + Up to 10% **Shift Information** + Second shift + Timing of 3pm - 12am EST M-F **What You Can Expect** **How You'll Create Impact** **What Makes You Stand Out** **Your Background** **Travel Expectations** EOE/M/F/Vet/Disability