Job Title:

IT Operations Support Specialist

Job Description

The role:You will be responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA

What you need to have is?

Bachelor's Degree in related field from a four-year college or university Experience with NetworkFluent in EnglishProficient in Excel (can perform complex functions)Knowledge of Active DirectoryKnowledge of Incident responseExperience as L1/2 Technical support

You will:

Coordinate as smart hands with different portfolios and engineering workgroupsSupporting the onboarding of new clients, managing ramp up & ramp downPerform hardware and software upgrades to peripheral equipmentAttend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clientsPrepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and systemPerform site maintenance and safety checks of assigned equipmentPerform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop EngineeringSpend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

Location:

ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania

Language Requirements:

Albanian (Required), English (Required), Italian (Required)

Time Type:

Full time

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