WHAT YOU’LL DO
As IT Location Support Specialist, you will:
Act as Tech Operation’s extended arm on site for technical assistance and troubleshooting.Provide hands-on support for end users for incidents that cannot be solved remotely.Configure, install, and inspect products and services (e.g., hardware for new employees).Troubleshoot malfunctioning software and hardware; perform local installations for offices and warehouses.Document and communicate ongoing assignments, progress, and areas of improvement.Support infrastructure vendor management (e.g., ISP, telephone) and coordinate with vendors for service workflows.Utilize globally procured contracts when needed and provide “hands and feet” support for Tech Operation’s physical needs.WHO YOU’LL WORK WITH
You will work closely with:
End users across local offices, stores, and warehouses.Tech Operation teams to support and escalate technical issues.External vendors and service providers for infrastructure and maintenance tasks.WHO YOU ARE
We are looking for someone with:
Relevant experience in hardware/software diagnostics and support.Proficiency in office, store, and warehouse technologies (printers, laptops, smartphones, LAN).Understanding of IT-infrastructure services, components, and architecture.Experience with vendor coordination and ServiceNow (nice to have).Skills in troubleshooting, technical writing, system knowledge, ITSM, and service delivery.A problem-solving and service-minded attitude, clear communication, and a curious mindset.The ability to multi-task, work with different people, and maintain a holistic approach to problem solving.Fluency in English, both spoken and written, is essential to collaborate across teams and with international stakeholders.WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.