Profile Summary:
 Serve as primary contact for investigator sites enrolled in active clinical trials.
 Address general requests and concerns of internal and external customers.
 Assist with training new team members.
 May provide leadership to team in absence of supervisor.
 May provide support with audit and regulatory inspection.
Responsibilities:
 Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision
requests.
 Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning
any aspect of the laboratory services in a timely manner.
 Facilitate the flow of information between investigator site and Project Management.
 Liaise with internal stakeholders in order to facilitate the laboratory sampling process.
 Ensure that Project Management team is made aware of any information that may influence the
smooth running of a particular project.
 Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a
prompt manner.
 Assist with the recruitment and training of new team members.
 May provide leadership to team in absence of supervisor / manager / equivalent.
 Provide support during routine or regulatory audit.

Mandatory needs:
Excellent customer service skills
 Fluency in one or more foreign language(s) may
be required
 Excellent written and verbal communication skills
 Good word processing skills
 Good organizational skills
 Basic leadership skills
 Attention to detail
 Ability to work in a fast-paced environment
 Ability to establish and maintain effective working
relationships with coworkers, managers and
clients

High school diploma or educational equivalent
and 3 years customer service experience; or
equivalent combination of education, training and
experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com