Are you eager to support Customer Service associates in connecting millions of worldwide customers with billions of deliveries?

The Shipping & Delivery Support Learning & Capability Optimization team is looking for an exceptional instructional designer to create, and continuously improve, learning programs using an array of creative approaches based in learning science that inspire learners and drive productivity.

This includes both self- and instructor-led trainings for our Customer Service associates around the world. The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before. The role also requires an individual who can earn trust, manage stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems.

This role requires working in the office 5 days per week.


Key job responsibilities
• Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing.
• Assist with needs analysis to design and develop bar-raising, accessible, scalable learning solutions for multiple modalities and a global audience.
• Deploy a deep understanding of multiple learner roles supporting multiple operational programs to ensure learning solutions meet the needs of the business and learners.
• Deploy evaluation strategies measuring learner outcomes of knowledge acquisition and impact to business metrics.
• Develop comprehensive training/design plan to monitor progress and serve as a communication tool for stakeholders.
• Prioritize effectively to manage multiple concurrent projects and initiatives.
• Collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting updates to existing products and services.
• Maintain knowledge of new learning approaches, technology and tools.


A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan