At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** **MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):** • This is a temporary position. • Responsible for performing and supporting research for teams operating within a service group, product group and/ or project group. • Assists with the development, monitoring, coordination and implementation of non-technical projects as assigned. • Provides analysis, reporting and internal communication services with team members. • Develops knowledge of industry and organizational processes. • Responsible for reporting complaints and Adverse Drug Reactions (ADR) • Provide exceptional customer service to our external and internal customers. • Process orders before cut-off time and in accordance with quality requirements, to customer’s requirements and Medtronic quality standards. • Answer customer questions relating to our products, pricing, replacements/substitutes, order tracking and back orders ETAs. • Transact warranty replacement pump and loaner shipments and returns, supply and/or pump sales orders in the system in accordance with procedures. • Transact recurring orders for customer supply orders • Salesforce opportunity administration and outbound service calls • Customer follow-up regarding Warranty pump and Continuation of Therapy loan pumps overdue returns. • Provide basic customer services over the phone. • Answer customer questions relating but not limited to: products, pricing, product replacements or substitutes, order tracking, back orders ETAs. • Participate in all training courses/ sessions required by Medtronic, to achieve expected certifications, operating procedures and product knowledge necessary to providing exceptional customer service • Participate in scheduled shifts, which may include covering business hours 8:00AM8:00PM. • Other duties as assigned **OFFICE SUPPORT CAREER STREAM:** Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision. **DIFFERENTIATING FACTORS** **Autonomy:** Entry-level position typically requiring little to no prior experience. Works on well-defined administrative and clerical tasks. Work is routine or follows standard procedures and is closely supervised. **Organizational Impact:** Works to deliver on day-to-day objectives with some impact on achievement of results for the job area, including limited disruption or expense. Delivers job responsibilities following a defined standard output or set of procedures. **Innovation and Complexity:** Provides data and information when minor changes may be required based on review. Problems faced are routine and solutions clearly prescribed. **Communication and Influence:** Communicates with contacts typically within immediate job area. Obtains and provides information requiring little explanation or interpretation. **Leadership and Talent Management:** N/A – Job at this level are focused on self-development. **Required Knowledge and Experience:** Requires no or little job knowledge of systems and procedures. 0 years of experience required. **JOB EXPERIENCE** • Requires no or little job knowledge of systems and procedures. • 0 years of experience required. **SKILLS/COMPETENCIES** • Proactive Customer focus: enjoys being on the phone, pro-actively searching for information needed to service customers. • Proficiency in verbal & written English and French • Acute attention to details and superior organizational skills • Proficiency in MS software and order entry systems. • Proven multi-tasking, probing, analyzing and problem resolution ability in a fast paced, ever evolving environment. • Ability to work independently with limited supervision, sustain initiatives of the Order Desk Department and provide back up support to the team • Highly organized – good time management skills **PHYSICAL JOB REQUIREMENTS** • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com