The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Job Description: This position provides a career opportunity by managing and driving the activities related to the Major Incident Management (IcM) process for Citi’s franchise critical applications and services. You will collaborate directly by engaging, assessing, commanding, and controlling major incidents where financial, reputation, and/or legal/regulatory impact to Citi is at risk. How do we make a difference? By understanding Citi's lines of business including customer segment, franchise critical services and developing a keen understanding of the applications and infrastructure components that support those business and service functions, making our team a valuable contributor for the organization by minimizing impact and time to restore business services. You will support more senior incident managers and provide the means to resolve unplanned interruptions and restore services as rapidly as possible and driving all activities to make that occur. We as a group ensure that the appropriate communications are sent to senior management keeping them advised of the incident and of the client impact. **Responsibilities:** As an assistant vice president r, you will show the team your major/enterprise incident management experience and/or a deep and understanding/knowledge of the organization businesses, to influence elite ‘specialists’ in multiple disciplines and areas of expertise (business and/or platform aligned) to drive actions for prompt remediation. You as a Major Incident Manager need to also count with a good knowledge and experience working with enterprise technologies, such as distributed services (server and database), network, mainframe, middleware (message queues, ESBs), storage, web architecture, and virtualization. You will be a valuable associate and support the continued evolution of our team and will be challenged to develop Incident Management functions, processes and procedures to ensure end-to-end service quality and “industry-best” customer service. **Qualifications:** + 10-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement + Ability to communicate technical concepts to non-technical audience + Ability to work with virtual and in-person teams, and work under pressure or to a deadline + Experience in a Financial Services or large complex and/or global environment preferred + Effective written and verbal communication skills + Effective analytic/diagnostic skills **Education:** + Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.