**Job Summary** As a Principal Infra Developer you will play a crucial role in managing and optimizing our infrastructure systems. With a focus on Jira Administration you will ensure seamless operations and contribute to the efficiency of our Billing and Revenue Management processes. Your expertise will drive innovation and enhance productivity within the organization. **Responsibilities** + Oversee the administration and configuration of Jira to ensure optimal performance and user satisfaction. + Implement best practices for Jira workflows and permissions to streamline processes and enhance collaboration. + Collaborate with cross-functional teams to integrate Jira with other tools and systems improving overall efficiency. + Provide technical support and guidance to team members ensuring smooth operation and troubleshooting of Jira-related issues. + Develop and maintain documentation for Jira processes and configurations ensuring clarity and accessibility for all users. + Analyze system performance and identify areas for improvement implementing solutions to enhance infrastructure reliability. + Lead initiatives to automate repetitive tasks within Jira reducing manual effort and increasing productivity. + Monitor system security and compliance implementing measures to protect data integrity and confidentiality. + Coordinate with stakeholders to gather requirements and customize Jira to meet specific business needs. + Evaluate new technologies and tools to enhance Jira capabilities and recommend solutions for adoption. + Drive continuous improvement efforts within the infrastructure team fostering innovation and efficiency. + Collaborate with the Billing and Revenue Management team to ensure seamless integration and data flow. + Contribute to strategic planning and decision-making processes aligning infrastructure goals with organizational objectives. **Qualifications** + Possess extensive experience in Jira Administration showcasing proficiency in configuration and management. + Demonstrate strong analytical skills to identify system inefficiencies and propose effective solutions. + Exhibit excellent communication skills to collaborate with diverse teams and stakeholders. + Have a solid understanding of Billing and Revenue Management processes enhancing domain knowledge. + Show adaptability in learning new technologies and tools to improve infrastructure capabilities. + Display problem-solving abilities to address technical challenges and optimize system performance. + Maintain a proactive approach to identifying opportunities for automation and process improvement. **Certifications Required** Jira Administration Certification ITIL Foundation Certification Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.