Job Duties: 

· Work with line managers on a daily basis to help guide them through the Human Resources decision making process. 

· Conduct investigations into internal employee complaints as well as 3rd party (EEOC) complaints. 

· Conduct exit interviews and provide appropriate feedback and suggestions to leadership team 

· Develop a safety and security risk management program to minimize hazards, to report workers’ compensation claims on a timely basis, to track patterns and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.

· Monitors and insures results of Human Resources department goals and contributes to the success of operations by adding value consistent with the People Team Vision and Mission. 

· Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations. 

· Interfaces with other department managers to insure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes. 

· Monitors and administers unemployment claims, including representing the company through appeal process. 

· Ensure compliance with federal and state employment laws including required postings, OSHA logs and SOX recordkeeping through quarterly department audits. 

· Audit procedures to ensure company standards are met. 

· Assists in the development and maintenance of the Human Resources Department operating policy and procedure. 

· Assist Talent Acquisition with recruitment needs in support of diversity and equal employment business objectives. 

 

ADDITIONAL JOB DUTIES 

· Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. 

· Perform other duties as assigned by management.

QUALIFICATIONS: 

EDUCATION:

High School Diploma or GED – RequiredBachelor's Degree or equivalent work experience – RequiredLicenses or certifications (Please List) – Preferred

 

EXPERIENCE: 

Required experience: 

3 - 5 years: Three years experience as an Human Resources Manager or relevant supervisory capacity within the field. Comprehensive experience (6+ years) in all areas of Human Resources (as a Generalist or higher). 

Preferred experience: 

Some (1+ years) experience in a service industry with an emphasis in employee relations preferred.

 

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS: 

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics: 

· Thorough understanding of labor and benefit law and administration. 

· Training competencies in areas of HR administration, legal/regulatory compliance related to labor/employment matters, supervisory development, diversity and management training. 

· Extensive Employee Experience knowledge, skills and applicable experience. 

· Some knowledge of a call center environment 

· Ability to motivate and supervise staff members 

· Ability to exercise independent judgment. 

· Ability to handle a variety of assignments simultaneously and to cultivate capabilities beyond those required for the current job and needs of the business. 

 

General Job Level Knowledge, Skills, Abilities & Other Characteristics: 

· Excellent written, verbal and interpersonal communication skills. 

· Ability to multi-task and adapt to change. 

· Proven track record of meeting or exceeding customer experience and financial objectives 

· Ability to maintain the highest level of confidentiality. 

· Strong analytical and presentation skills. 

· Proven track record in a metric focused environment. 

· Strong process orientation skills and project management abilities. 

· Excellent leadership and organizational skills.