Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description

About the Role:

We are seeking a dynamic and detail-oriented HR Shared Services Associate to join our People Operations team in Chennai. This role will support key HR functions including HR operations, learning management systems (LMS), payroll analysis, and talent acquisition analytics across the USA, Europe and APAC regions. You will act as the first point of contact for employee queries, manage HR systems (Workday), and ensure seamless execution of HR processes while maintaining compliance with local regulations.

Key Responsibilities:

Serve as the first point of contact for employee queries across the USA, Europe and APAC regions, ensuring timely and accurate resolution.Manage and update HR systems (Workday) with employee data, absence records, job changes, and document uploads.Administer and maintain the Learning Management System (LMS), including course setup, user support, and reporting.Support payroll analysis including audits, reconciliations, and coordination with finance/payroll teams.Provide data support and analytics for the Talent Acquisition function (e.g., recruitment dashboards, metrics tracking).Assist with global mobility operations such as visa services and relocation processes in coordination with relevant stakeholders.Ensure regulatory compliance for HR operations, working closely with internal stakeholders to meet legal and policy requirements.Support the development and maintenance of Standard Operating Procedures (SOPs) and knowledge base documentation.Collaborate on process improvement projects and HR initiatives as needed.

 

Qualifications

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or related field.2–5 years of experience in HR operations or shared services roles.Proficiency in Workday or similar HRIS platforms.Familiarity with payroll processes, LMS administration, and recruitment reporting is highly desirable.Exposure to global mobility and compliance practices is a plus.Strong analytical and Excel skills for data handling and reporting.Excellent written and verbal communication skills in English.Ability to maintain confidentiality and manage sensitive data with integrity

Additional Information

All your information will be kept confidential according to EEO guidelines.