Job Title: Healthcare associate with English, Late Shifts Job Description Are you passionate about helping others? Our Customer Support team is looking for an empathetic, English-speaking individuals who excel during late shifts. If you have a knack for communication and desire to make a difference, apply now! **Your Role:** As a Customer Support Agent, you will be the friendly and professional face of our company, assisting consumers through various channels. Whether addressing complaints, providing information, or engaging on social media, your goal will be to enhance our consumers' experiences as a trusted ally. **You will:** + Use active listening and conversational skills to understand and resolve consumer issues efficiently. + Give special attention to sensitive cases. + Develop expertise in our product portfolio and consumer expectations. + Proactively contribute ideas to improve service quality. **What We're Looking For:** + Empathy and emotional intelligence + Fluency in English (written and verbal) + Strong phone and verbal communication skills + Customer service experience is a plus + Proficient in typing and computer skills (MS Office) + Organized with good decision-making and analytical abilities + Team-oriented with a positive attitude + High school diploma or equivalent **What do you get from us?** + Competitive salary + Opportunity to work from home + Comprehensive medical plan covered by the company + Transportation allowance and life insurance + Career development opportunities + Annual reward and recognition events + Holiday pay + Engaging team events + Voluntary day off Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. Location: BGR Sofia - Advance Business Center Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**