Plan, direct and supervise the operation of the company's chronic patient enrollment and loyalty program, ensuring the delivery of the company's value proposal is delivered to all those enrolled in the program + Plan, direct and supervise the operation of the company's chronic patient enrollment and loyalty program, ensuring the delivery of the company's value proposal is delivered to all those enrolled in the program + Actively work with the marketing and sales team to identify opportunities and develop program expansion proposals. + Support the sales force in the presentation of the program + Develop / culturally adapt educational materials and programs for patient care that add value to the program + Hire the team in accordance with strategy; guarantee the quality and monitor the effectiveness of the service provided (New patient starts and loyalty, quality of guidance), as well as identification of gaps and improvement needs to be reported to the Management + Ensure the supply of promotional materials and samples to the teams, according to the company's strategy. + Technically support the me + team, with periodic technical training and practical monitoring. Conduct technical communication in the scripts and processes of the call center promoting the continuous improvement of the support provided + Develop and promote engagement in patient communities and clubs. + Academic background in Nursing or clinical medicine, + Demonstrated customer service skills in loyalty programs + Deep knowledge of the health model and its regulations as well as the chronic patient journey and market + Desirable experience in managing sales team or care team with more than 2years; leadership skill by example + Demonstrated communication skills for training and public presentations + Extensive experience of working directly with clients, opinion leaders and professional teams + Ability to work collaboratively in / between teams, with technically and culturally different people **Beware of scams online or from individuals claiming to represent Convatec** A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com . **Equal opportunities** Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Notice to Agency and Search Firm Representatives** Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. **Already a Convatec employee?** **If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**