At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **ABOUT THE OPPORTUNITY…** As the Head of Collections for North America, you'll be a key senior leader driving our financial health. You'll shape and execute strategies across the entire collections lifecycle – from accounts receivable to complex bankruptcy cases – ensuring strong cash flow while minimizing risk. Lead and inspire a dedicated team of managers, fostering a culture of excellence and compliance in a dynamic, global environment. **WHAT WE OFFER** **​** + Part of an ever-evolving global organization focused on transformation and innovation + A culture of belonging in which you are encouraged to use your voice + Global connectivity with 26,000+ colleagues across 60 countries + Total Rewards to support your career and wellbeing **KEY RESPONSIBILITIES** + Develop & Execute Collections Strategy: Design and implement high-impact strategies to optimize cash flow, reduce delinquencies, and improve overall collections performance across North America. + Lead & Develop High-Performing Teams: Mentor, guide, and manage collections managers and their teams, fostering a culture of excellence, compliance, and continuous improvement. + Oversee Complex Bankruptcy Cases: Manage the company's approach to bankruptcy proceedings (Chapters 7, 11, 13), collaborating with legal and finance to protect assets and ensure compliance. + Ensure Regulatory Compliance & Mitigate Risk: Guarantee all collections activities adhere strictly to legal requirements (e.g., FDCPA, bankruptcy laws) and internal policies. + Drive Account Resolution & Performance: Oversee the management of aged receivables and complex account resolutions, utilizing data analysis and reporting to track progress and identify improvement areas. + Manage Key Stakeholder Relationships: Serve as the primary liaison for collections matters with senior leadership, legal teams, and cross-functional partners. **QUALIFICATIONS:** + Bachelor’s degree in Finance, Accounting, Business Administration, or related field (required). + Master in Business preferred + 10+ years of experience in collections, finance, or accounts receivable, with at least 5 years in a managerial or leadership role. + In-depth knowledge of bankruptcy laws and procedures (Chapter 7, Chapter 11, Chapter 13) and experience dealing with bankruptcy claims and filings. + Proven track record of managing complex collections cases, negotiating settlements, and improving collection rates. **REQUIREMENTS** + Expertise in Collections & Bankruptcy Management: Deep understanding and practical application of collections strategies, AR, credit risk, regulatory compliance (FDCPA), and complex bankruptcy proceedings (Chapters 7, 11, 13), including relevant software (e.g., Oracle). + Strategic Leadership & Team Development: Proven ability to lead, mentor, and inspire collections teams (5+ years management experience required), setting strategic direction and fostering a high-performance, compliant culture. + Strong Financial Acumen & Analytical Decision-Making: Expertise in analyzing collections data, managing financial performance (cash flow, bad debt), identifying key trends, and reporting insights to leadership (Bachelor's degree in Finance, Accounting, or related field required). + Advanced Negotiation & Complex Problem-Solving: Exceptional skills in resolving high-stakes collections disputes, negotiating settlements, and navigating intricate bankruptcy challenges. + Executive Communication & Influence: Superior ability to communicate, present, and collaborate effectively with senior executives, legal counsel, and key internal/external stakeholders. **Join us at the Mountain where culture and values are practiced and respected every day.** Category: Finance Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0086411