Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

BCG's support functions represent thousands of FTEs and hundreds of millions in cost. Our growth and operational complexity present tremendous challenge for the internal functions and geographies of the firm, as they seek to enable the firm to seamlessly deliver world class client service and operate as a truly global organization. Most operating units have tremendous change agendas over the next 3-4 years, necessary to achieve a dramatically higher level of performance. We’ve recently embarked on an ambitious change agenda.

 

A key priority for BCG and our Operational Innovations team is to accelerate and support both the digital and operational transformation and innovation of our own firm. Our team is focused on driving and supporting improved performance of our internal functions by providing program management and executional support to major initiatives. We also provide expertise and counsel on relevant management themes impacting the firm, including digital transformation, program management, change management and stakeholder management. Our focus is on enabling the step-change improvement in the effectiveness and efficiency of the firm by accelerating high-priority initiatives sponsored by the Operations Leadership Team and/or our Operating Committee.

 

You will work with the senior leaders of individual functions and geographies to define and prioritize the set of Change initiatives, manage the portfolio of projects in a consistent and robust manner, accelerate analytics and specific redesign processes when required, assist functional project owners to drive change throughout the firm, and oversee development of the measurement and monitoring tools that define progress made and value delivered. You will also play a critical role in building and reinforcing an OI team culture of collaboration, continuous learning, and analytical insight for OI team members, and in developing junior team members through direct line management and on the job mentoring within assigned projects.

 

Key Activities and Responsibilities include:

 

The OI Director is responsible for the day-to-day management of high priority transformation change efforts. Projects could relate to new operating models, tools, systems, processes, and ways of working. Effectively executing this will require the individual and their team to:

Engage and support Functional leadership teamsSet direction and create the roadmap for the change efforts.Crystallize objectives and deliverables, ensuring highest potential for value delivery.Manage, track and communicate status of work stream efforts, program risks/issues, and progress towards strategic goals.With Seniority: Drive or Partner with Work stream Leads and Sponsors to develop deliverables and determine appropriate ways to navigate complex issues and change management agendasOrganize and lead project initiatives, focusing on both change management, project management, and technical implementation (where appropriate)Define, manage and control project scopeParticipate and take leadership role in estimating functional and technical activities where appropriateDevelop detailed project and resources plans, balancing dependencies and setting predicable datesManage all aspects of the project, including requirements, design, development priorities, quality assurance, communications, training, deployment and stabilization.Foster strong internal and external relationships to ensure strong teaming, develop team skills and improve the overall success of the project.Build and manage relationships with key stakeholders locally, regionally and globally.Become a trusted advisor and be able to support issues, communication and influence outcomes.Be a change ambassador across BCG, infusing learning, creating forum to share best practices and develop skills and capabilities in change managementManage a team of OI professionals. Oversee staffing, recruitment, people management process with HR and support your team’s personal development to embed a high performing team culture

What You'll Bring

Significant experience managing, supporting and running change programs in a global organization, Advanced Business degree or Project Management qualification beneficialTrack record of successful change and project management to improve operational efficiency and effectiveness across global organizations. Managing the technical and cultural aspects of changeExperience at BCG or other professional services firm in a business partnership role is beneficialStrong knowledge of Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.Experience working successfully within a complex matrix structured organization is essential. Global/International experience and track record of managing teams and projects across bordersExperience managing teams and stakeholders, and an orientation towards achieving results.Virtual work with international team members, some travel to support team or other work efforts.

Who You'll Work With

This role will require interaction with a wide range of stakeholders including our Global leadership, system leaders, various functional leadership, etc. This will also work with specialists from HR, Finance, IT and other functions as required.

Additional info

YOU’RE GOOD AT

Working in a complex global environment at pace. You are comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements. You will thrive in leading and driving change in an often-ambiguous environmentStakeholder Engagement. You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizations Communicating in a mature and thoughtful manner – demonstrating credibility and displaying “executive” presence. Senior leaders will value your contributions to the conversations you participate in Structuring and analyzing information. You can take an idea for organizing data and turn it into a useful deliverable. Strong attention to detailLogically considering how complex projects get completed.Managing and developing (virtual) teams effectively. You are viewed as an inspiring leader, with a focus on growing your teams.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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