The Hilton New York Midtown is seeking a Front Office Operations Manager to lead their guest services team! It's all about location in NYC and this 1800-room property places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway!

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This position will report to the Director of Front Office and Assistant Director of front office, overseeing as many as 20 union guest services team members pers shift! The ideal candidate will have at least 2 years of hotel front office management experience, Local 6 union experience, and full availability to work all shifts (including overnights, weekends, and holidays). 

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Shift Pattern: open availability to work AM, PM or overnight shifts weekdays/weekends/holidays as needed

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Salary: $75,000 - $80,000 annually, final offer based on experience

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What are the Benefits of working for Hilton?

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We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs:

\n\nCompetitive Salary\nBest-In-Class PTO (paid time off)\nEmployee Assistance Programs\nHealth and Welfare Benefit Plans\n401(k) + match\nEmployee Stock Purchase Plan\nGo Hilton - Team Member Travel Discounts\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\n\n

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.

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What will I be doing?

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As Front Office Operations Manager, you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nEnsures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work\nOversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue\nCompile and prepare financial reports, including those related to the hotel's rate and availability calendar\nInterview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement\nCommunicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance\nAttend various operational related meetings to obtain and disseminate pertinent information \n

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What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

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What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!