Job Title:

FR speaking Operation Manager

Job Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

We are looking for an enthusiastic Operations Manager I for one of our clients in Travel industry. Join our team of #GameChangers in Athens.

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece.

What we offer:

Indefinite contract

Competitive remuneration package (14 Salaries/year)

Achievable monthly performance bonus

Daily meal voucher in Up Hellas Mastercard

Private health insurance + Dental Care

Opportunities for international Career through Concentrix International Mobility program

Employee events

Free gym, well-being activities, and a rooftop cinema with Acropolis views

Enjoy your lunch break at our brand new corporate cafeteria 

What you’ll be doing:

Essential Functions/Core Responsibilities 

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements

 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

 Create and maximize relationships with client partners

 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance

 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

 Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner

 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements

 Attend business reviews with the client

 Handle a team of team leaders

   

Candidate Profile 

Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred

Previous experience in a similar role is required, preferrably in BPO industry

Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback

Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal

Work well under pressure and follow through on items to completion while maintaining professional demeanor

Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment   

Willingness to work a flexible schedule

   

Working model : from the office (with the possibility for hybrid way of working)

Location : Athens, Greece

Working hours : Monday-Friday, normal business hours

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Minwos 10-16

Language Requirements:

English (Required), French (Required)

Time Type:

Full time

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