Description GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented FinOps Collections Specialist whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. You will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment. Key job responsibilities • Single point of contact for all billing and collections related task for assigned Emerging Channels - Understand the end to end relationship with the customers and proactively manage past due balances. - Create statement of accounts, communication plans, SOPs for specific customer accounts - Report collections related key metrics on daily, weekly and monthly basis - Create and share root cause analysis & write documents for dive deep sessions - Escalate to senior leadership key issues that could impact collections - Deliver on multiple data requests and participate in process improvement workshops - Manage highly ambiguous situations and communicate effectively with multiple stake holders Basic Qualifications - 1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting Preferred Qualifications - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - Experience in TM1, Data Warehouse and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.