**Summary:** We are seeking an experienced Executive Support Engineer to create and deliver exceptional technical and operational solutions to our executive population, including C-suite and board of directors. As a key member of our team, you will proactively identify and execute projects to enhance executive solutions, manage crisis escalations, and engage with industry partners to improve the user experience of third-party applications. You will also contribute to tooling and automation projects, showcase expertise in VR/AR/MR hardware and AI technologies, and train and mentor fellow team members requiring them to engage product teams. **Required Skills:** Executive Support Engineer Responsibilities: 1. Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience 2. Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues 3. Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population 4. Contribute to the creation and updating of various types of documentation related to Executive support operations 5. Work on tooling and automation projects that benefit all of Meta and its partners 6. Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams 7. Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential 8. Travel globally up to 25% of the year to support various Leadership events and residences 9. Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends 10. Evaluating the severity of incidents or requests involving various operating systems 11. Troubleshooting enterprise-level network services **Minimum Qualifications:** Minimum Qualifications: 12. Bachelor's Degree or equivalent to 7+ years of IT support experience 13. Executive Support Experience 14. Solutions-oriented, demonstrate communication skills 15. Demonstrates the necessary interpersonal skills to build relationships with executive-level employees 16. Experienced in cross-functional collaboration to ensure seamless operations 17. Experienced in security threat assessments, mitigations and protocols 18. Experience navigating various system administrator tools **Preferred Qualifications:** Preferred Qualifications: 19. Demonstrated project management skills, and capacity to create and manage project plans, timelines, and budgets 20. Demonstrated understanding of Video Conferencing technologies 21. Prior experience with VR/AR/MR hardware, preferably Meta's product suite 22. Proficiency in PowerShell and scripting 23. Proficient administration of various SaaS applications 24. Known track record with Vendor Services and Vendor Management 25. Subject matter expert in crisis management while effectively collaborating with multiple teams 26. Experience monitoring and maintaining Service Level KPIs 27. Proficient in managing technical aspects of global events 28. Well-versed in residential support systems **Public Compensation:** $147,000/year to $208,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.