The Role

Leadership and oversight of their teams Proactive contact with field on a monthly basis to facilitate revenue booking through various reporting Assist the NA B2C leader in setting yearly goals and budgets Responsible to deliver target operating model with high quality and client satisfaction Required to work with Mumbai leadership to coordinate work performance and quality within their teams Consistency regarding SLA’s Responsible for Metrics Management Travel to India and field offices as required Responsible for hiring, monitoring, coaching and terminating management staff within the US team as necessary Responsible for yearly performance appraisals for each Agency Manager Responsible for defining clear expectations of team progress then monitoring those expectations (goal setting) Responsible for accuracy and on-going review and maintenance of the office specifics

 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

 

The Requirements

High school diploma or equivalent required. College degree in accounting/ business management preferred. Extensive team facilitation and management experience needed.Complete knowledge of insurance accounting principles and practicesAbility to negotiate and influence stakeholders Ability to assess business and staffing requirement for processingAbility to consistently maintain a positive and professional attitude with the ability to motivate othersIndividual that is self-motivated and presents a professional imageTakes initiative to learn new things and actively pursues opportunities to improve current processHas good attendance and is dependable Ability to maintain confidentiality concerning departmental issues and/or staff membersAbility to work overtime when necessary without promptingAbility to communicate well with staff, Mumbai, field offices and senior managementConflict resolution skills Knowledge of insurance businessCritical thinking & analytical skillsExceptional oral communication skills 

 

EOE, including disability/vets