**Additional Information** **Job Number** 25078655 **Job Category** Rooms & Guest Services Operations **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **About the Role:** The Director, Luxury Brand Operations is a critical leadership position within the Luxury Group organization. This role is pivotal in developing and driving the strategy for Luxury Brands, with a strong emphasis on innovating the branded guest experience and delivering differentiated brand programming. This position will focus on driving the strategic direction and execution of the Luxury Brands' priorities, collaborating closely with cross-functional and continent teams to enhance brand prestige, perception, and awareness. Furthermore, this role will play a crucial role in supporting the Luxury Brand Operations team in executing new projects and initiatives that serve to better the experience of our on-property associates and guests. The successful candidate will possess a deep understanding of luxury hospitality operations and a proven track record of success in delivering and innovating exceptional guest experiences. **CORE WORK ACTIVITIES** + **Operational Excellence:** + Drive innovation and continuous improvement within Luxury Brand Operations, identifying and implementing best practices across all areas of the guest journey. + Partner closely with cross-functional teams within the Luxury Group (Quality, Marketing, Brand Management, Openings, Wellness, Brand Extensions and Design) + Act as the strategic business liaison between Headquarters, the continents and the greater Luxury Brand Operations team, providing guidance and support on operational matters. + In collaboration with the Brand teams, assist in the development, implementation, and deployment of operational standards, policies, and best practices across the Luxury Portfolio. + **Guest Experience Focus:** + Working with the Quality and Operations teams at headquarters and in the continents drive the guest experience across all touchpoints. + Ensure that all guest centric Luxury Brand initiatives support operational and financial feasibility. + Cultivate a culture of service excellence among hotel associates, empowering them to deliver exceptional guest experiences. + **Project Management & Execution:** + Successfully manage and execute complex projects, ensuring adherence to budget and timelines. + Demonstrate strong project management skills, including planning, budgeting, resource allocation, and risk mitigation. + Strong analytical and problem-solving skills with the ability to analyze data and make informed decisions. + Manage diverse project teams composed of various representatives with broad interests across a heavily matrixed organization + **Communication & Influence:** + Cultivate and maintain highly collaborative relationships with key stakeholders across the Marriott Enterprise, including headquarters, continent leaders, and brand leaders, requiring exceptional diplomacy and influencing skills. + Communicate effectively and persuasively with all levels of the organization, both internally and externally, while navigating complex stakeholder dynamics and achieving consensus through skillful influence. + Effectively influence and negotiate with internal and external stakeholders to achieve desired outcomes, often without direct authority, demonstrating strong diplomatic and persuasive abilities. + Represent the Luxury Group in broad, multi-discipline, multi-segment projects, advocating for the point of view of the luxury customer. **Qualifications:** + **Education & Experience:** + **Required:** + Eight or more years’ experience in Rooms (guest services, front desk, housekeeping, management operations, etc.) or related professional area, demonstrating progressive career growth and a pattern of exceptional performance. + Two or more years in senior roles at the property level of a luxury hotel + 4-year degree from an accredited university in Business Administration, Operations Management, Hospitality Management, or related major. + **Preferred:** + Executive team experience is preferred. **Reporting Structure:** The Director, Luxury Brand Operations will report to the Senior Director, Luxury Brand Operations and act as a strategic partner in the greater Global Luxury Operations team. The salary range for this position is $125,600 to $172,500 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.