At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** At Medtronic, we don’t just support patients—we empower them to live healthier, fuller lives. As a Diabetes Patient Contact Centre Specialist with Dutch, German and English, you’ll play a vital role in our Diabetes division, helping people manage their health with confidence. Every conversation you have will make a real difference in the lives of people living with diabetes and those who support them. If you have a passion for helping others and a knack for problem-solving, we’d love to have you on our team! Based in Heerlen, we’re a multilingual, international group dedicated to creating exceptional customer experiences, giving people peace of mind, and supporting them throughout their healthcare journey. Come for a job, stay for a career! Why join us: We offer a flexible working model that combines the benefits of both office and home environments, ensuring a healthy work-life balance. Joining our team means unlocking growth opportunities where you can gain technical expertise, expand your knowledge, and build a meaningful career with purpose at one of the world’s leading healthcare organizations. **A Day in The Life Of:** As a Patient Services Representative, you'll be the friendly and knowledgeable first point of contact for our customers. + **Providing Expertise** : Offer technical and product-oriented support, guiding those living with Diabetes, and medical professionals with troubleshooting, device operations, and education + **Empowering Patients:** Resolve customer issues with empathy and expertise, coordinate product returns for quality analysis, and ensure patient safety + **Collaborating Across Teams** : Work closely with sales, marketing, and regulatory departments to ensure smooth complaint resolution and high-quality service + **Listening to Patients** : Accurately document feedback and identify trends to help improve our products and services + **Grow and develop your skills:** Benefit from ongoing training and coaching to stay at the forefront of product knowledge and meet our high-quality standards **Key Skills & Experience** We are looking for empathetic, detail-oriented professionals with a passion for helping others. + **Launch your customer service career** : Bring half a year (or more!) of experience in a contact center, office, or helpdesk environment and take the next step in your career journey + **Use your multilingual skills** : Put your German, Dutch and English communication skills to excellent use, connecting with diverse customers and making a real impact. + **Master the art of multitasking** : Showcase your ability to juggle multiple tasks, navigate systems, and communicate effectively - all while providing exceptional customer service + **Tech-savvy is a plus** : Experience with SAP, MS Office Suite, and troubleshooting medical equipment is advantageous and will help set you up for success in the role **Medtronic** **offers a competitive salary and flexible Benefits Package** + 28+ holiday days to recharge and explore + Travel allowance + an optional travel exchange program + Wellness perks (fitness contribution + a bicycle plan) + Financial security (discounts on personal insurance + a comprehensive pension plan) + Flexible work-life balance (hybrid work, home office allowance, and even a work-from-abroad policy!) + Heerlen-based team members (only 2 days per week in-office for those in the Netherlands—may vary for Belgium/Germany employees) **Apply** At Medtronic, we don’t just work—we **impact lives** . If you're ready to take on a meaningful role with a company that’s changing healthcare, apply now and be part of something bigger. **Join us. Empower patients. Change lives.** **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com