The Device Quality Manager (DQM) is responsible for ensuring that Amazon products are manufactured for quality. During the new product development (NPI), the DQM will develop an out of box audit (OBA) process for factory production based on critical to customer use cases of the product. With guidance from cross-functional product core team, DQM will work with the contract manufacturer in delivering a robust OBA process that validates product HW/SW functionality and product cosmetics characteristics to ensure that Lab126 delivers high quality products to customers. DQM will also lead small regional team to assess customer shipment readiness from Southeast Asia manufacturing factories.
The DQM will also own factory quality in the sustaining phase of the product. The successful candidate will monitor production performance against established quality goals by conducting regular factory audits, partnering with fellow Amazonian in factories to lead full investigation and failure analysis leading to root cause determination and subsequent closed loop corrective action. DQM must possess a high sense of urgency when managing critical issues. DQM will lead factory quality lessons learned and institutes remedies to prevent re-occurrence of such issues.
In addition, the DQM will provide production quality health report to management in sustaining phase and drive continuous improvement in all aspects of the job. DQM will also initiate quality pre-alert for any quality escapes from the factory impacting customers and lead cross-functional teams in problem solving activities to provide effective issue resolution.