Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm. T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with. Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management. Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions. The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. The Data Quality Assurance Lead is a newly created role and will be a key member of the T&BE QA team. This role will report to the T&BE Data Quality Assurance Head. The Data Quality Assurance Lead will be instrumental in establishing and implementing quality assurance processes within the Enterprise Data Office globally. **Key Responsibilities:** Quality Assurance Strategy + Execute the QA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation. + Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols. + Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues. + Partner across T&BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities. + Define and implement future state strategies over Data Quality Assurance activities. Quality Assurance Processes + Proactively support T&BE \ Data Quality Assurance Head and T&BE Head of Quality Assurance in identifying and executing strategic decisions and initiatives. + Lead a QA team and ensure on-time and quality execution of QA reviews across assigned portfolio in conformance with T&BE QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure QA workflow tool is updated with accurate and complete information. + Demonstrate expertise of risk management and control and in-depth knowledge of the assigned portfolio, Consent Order plan and interdependencies with other Issues/Regulatory Commitments. + Supervise allocated resources and budgeted hours for the assigned portfolio to ensure any potential deviations is addressed and provide timely feedback in QA workflow tool. + Drive positive change for T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation. + Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions. + Publish quality and on-time QA status reporting to T&BE leadership. + Publish quality and on-time QA Clearance/Non-objection memo. + Manage and mentor QA team members and support their career development within Citi. + Drive improvement initiatives to improve the quality and efficiency of the function. + This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible. **Qualifications:** + Extensive experience in risk and control, supervision, issues management QA / control and monitoring processes. + Specific subject matter expertise regarding risk and control disciplines within Data and/or Technology processes. + Ability to effectively drive and lead change in an organization with Citigroup’s size. + Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. + Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs. + Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company. + Experience in data remediation activities. + Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions. + Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters. + Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting. + Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change. + Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations. + Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment. + Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization. **Education** : Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ **Job Family Group:** Controls Governance & Oversight ------------------------------------------------------ **Job Family:** Quality Assurance, Monitoring & Testing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. 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