Job Summary

 

Ensure that all proper service is provided to internal and external customers. Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

 

 

Principal Duties and Responsibilities:

 

Coordinate and prioritize daily department activities as directed by area supervisor.Assist in training new employees.Assist sales representatives and service team members with system configurations and upgradesProviding assistance during Software verification activitiesProvide installation support, maintenance, and system modification for client needsContribute to the company goals by being an effective gatekeeper of critical information to the field as well as being proactive in communicating from to the team.Handle incoming communications from hospital, Sales Representatives, agents and customersInitiate various department reportsMaintain department records.Assist in developing department policies and procedures.Build and maintain relationships with internal and external personnel.Provide input to supervisor as to work scheduling.

 

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

 

 

Expected Areas of Competence (i.e., knowledge, skills and abilities)

 

Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner Experience with cloud and VPN solutionsMust demonstrate the ability to work as part of a team is essential to the job.  Participate in proactive team efforts to achieve departmental and company goals.Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct) Effective working in teams to achieve the department’s objectives

 

 

Education/Experience Requirements

 

High School Diploma or equivalent5+ Years of prior Customer Service experience preferredMust have at least 2 years’ of Technical support experience

 

 

Travel Requirements

 

Less than 5%

 

What You Can Expect How You'll Create Impact What Makes You Stand Out Your Background Travel Expectations

EOE/M/F/Vet/Disability