Job Title:

Customer Support Specialist - Banking Services (German & English)

Job Description

As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.

Your daily tasks will include:

Responding to general questions about credit card products, self-services and mobile/web appsSupporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.

Your Profile:

Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)Excellent communication and interpersonal skillsStrong ability to assess customer needs and provide tailored solutionsHigh level of flexibility and adaptability to evolving topicsA customer-focused mindset with the ability to remain calm and empathetic in various situationsSales orientation is a plus, as cross-selling and upselling may become part of the role over time

Good to have:

educational background in economics, finance or related field

What We Offer:

A dynamic, international work environment in one of the world's leading customer experience companies Comprehensive training and onboarding, so you feel confident from day one Opportunities for professional developmentFlexible working schedule with additional compensation for night shifts The chance to be part of a forward-thinking, digital-first teamWork from homeA diverse and inclusive culture that values your ideas and individualityWell-being programs, team events and employee engagement activities

Apply now and become part of a team that values clarity, connection, and customer satisfaction.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German

Time Type:

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